Product

‍HappySignals is an IT Experience Management (ITXM) Platform that enables enterprise IT departments to measure, analyze, and improve end-user experiences across all IT touchpoints, make data-driven decisions, and create more value for their business users.

The platform quantifies employee happiness and productivity, provides continuous real-time feedback, and offers actionable insights to drive improvements in IT service delivery.

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Problem

• Leadership wants HappySignals to be the best AI-native SaaS solution in the ITXM space.
• In-house tech needed more AI expertise and resources.
• Their first simple AI feature was built in-house, but they are unsure how to move forward with more complex AI features.

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Solution

• Softlandia provided insights into their current approach.
• Conducted a workshop with the CEO, CTO, and technical team to review dashboard data and identify pain points for the next AI feature.
• Suggested an approach for additional AI features in the next release.
• Recommended external AI tools to optimize the solution.
• Advised on AI architecture.
• Helped management plan a long-term AI-native roadmap.